Let us answer your questions about your stay!
Questions regarding guest safety measures and protocols
Local authorities in Brussels have made sure appropriate measures approved by the World Health Organization (WHO) were taken in shops, museums, restaurants, cafes and bars as well as outdoor sights to help guarantee your safety as you explore our city.
You will be happy to know that you will be able to visit the same museums and iconic sights you always wanted to! In order to better monitor the number of visitors in the museum at any given time however, some Museums may require you to pre-book your ticket online prior to your visit. Make sure you bring your mask along with you as it will be mandatory to wear.
You can still shop ‘till you drop! Shops are open, though with a restricted total number of customers allowed in the store and most requesting you wear a mask. Additionally, hygiene stations in shops allow you to hand sanitize frequently during your visit.
Yes! All Food & Beverage premises are allowed to open, provided they keep customers at 1.5m distance from each other and allow groups of no more than 10 people. As capacity will be restricted at most locations, we highly recommend you reserve a table ahead of time to guarantee you get a seat.
There is so much Hygge things to do in Brussels and enchant your stay! Have a look at our top 5 suggestions here for the perfect Hyggelig day away from the crowds.
Yes you will! Brussels has a great transport network that will take you anywhere in the city you want to go. The only thing you will need to keep in mind is to wear your mask (all passengers above age 12 will need to wear it) and buy your tickets ahead of time as cash payment is not allowed. For more information on ticket prices and selling points, make sure you head over to the STIB-MIVB website.
For those who love to tour cities by bike, Villio is offering new subscribers a free 6 months subscription to their public bicycle service!
Yes, you definitely are!
From 15th June onwards, foreigners will be able to cross the borders into Belgium. We would however advise you confirm with your local authorities on the policies regarding travel out of your country.
Questions regarding cancellation and rebooking
We understand how these uncertain times might disrupt your travel plans. With our guests’ best interest at heart we have therefore made the decision to adapt our cancellation policy in order to allow you more flexibility in your travels.
If you booked a flexible rate, you are, as in our regular policy, free to cancel your stay up to 24 hours prior to arrival.
If your request does not satisfy either or all of the above mentioned conditions, our standard cancellation policy applies. Please not that if you booked your stay through a third-party partner (travel agent, booking.com, expedia, etc…) you will need to contact them directly to make any amendment to your stay.
Questions about your stay in Brussels
Every day, we work to ensure your utmost wellbeing during your stay with us. With less than 60 rooms, the Hygge Hotel is truly the place for a hyggelig stay, complete with calm and serenity in the heart of the city.
Specific measures taken to help ensure your safety are detailed on this dedicated page or in the Frequently Asked Questions below.
We ensure public areas are kept clean throughout the day by washing them at regular intervals and always with World Health Organisation (WHO) approved products and disinfectants. High-Contact surfaces such as elevator buttons, doorknobs and payment terminals benefit a particular attention, including the thorough and complete disinfection of the Reception desk between every check-in and check-out.
If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.
A plexiglass screen at reception ensures limited contact between guests and personnel. All of our staff members also wear a face mask and gloves to help keep the contact to a minimum.
If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.
A distance of 1.5m is kept at all times between yourself and other guests thanks to a rope system implemented in public areas of the hotel. We have also redesigned our breakfast area to ensure a maximum of 4 guests per 10m², with increased hygiene precautions taken. Throughout their stay, guests are kindly reminded to use the elevator just one person (or one party staying in the same room) at a time.
If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.
Hand sanitizing stations are placed strategically throughout the hotel to help ensure all surfaces are kept clean and safe for all.
If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.
If at any time during your stay you find yourself with any question or concern you would like an answer to, all members of our reception team will be more than happy to help.
If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.
We are here to help! Our staff has been trained in case management under the guidance of both the World Health Organization (WHO) and Local Authorities. If you find yourself unwell, you can simply dial reception from your room, and we will be able to provide guidance and assist you in navigating the situation in the best possible way for all.
If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.
Questions regarding your stay at the Hygge Hotel
We just love breakfast and know that our guests do too! This is why we put in place special measures and procedures to ensure you start the day definitely well nourished.
This is why we will prepare for each of our guests having booked a stay with breakfast a special breakfast box that will include the following:
- 1 croissant
- 1 pain au chocolat
- 1 slice of bread with Nutella and Jam
- 1 orange juice
- 1 fruit (either kiwi or apple)
- 1 coffee
- Disposable cutlery
Carefully packed just for you, you can bring your box back to your room for breakfast in bed or head to one of Brussels many beautiful green spots! If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.
Of course you can! Brussels has many delicious foodie spots that will also offer delivery. There is something so hyggelig about cosying-up in your room for dinner in bed, don’t you think? In order to help you make the perfect tip, we collected here a list of 5 great places for food and drinks that so happen to also offer delivery. Bon appétit!
If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read this article.